Terms & Conditions
Last updated: 31 August 2026
These Terms & Conditions govern the use of the cartowingindore.in website and the car towing and roadside assistance services provided by Access Crane Service ("we", "us", or "our").
By using this website, contacting us, submitting a towing request, or requesting our services, you agree to these Terms & Conditions.
1. Our Services
Access Crane Service provides car towing and roadside assistance services in Indore, Madhya Pradesh, India, and nearby areas.
Services may include towing of breakdown vehicles, accident vehicles, and other vehicles requiring towing or roadside assistance.
Service availability depends on factors including vehicle type, location, road conditions, accessibility, distance, availability of towing vehicles or personnel, and other operational circumstances.
Submitting a request through our website does not automatically confirm a booking.
2. Towing Requests and Service Confirmation
Customers may request service through:
• The towing request form on cartowingindore.in
• Phone
After receiving your request, we may contact you to confirm information such as your name, mobile number, vehicle details, pickup location, drop location, vehicle condition, service requirement, and other information necessary to arrange the service.
A towing request is considered confirmed only after we communicate acceptance of the request and, where applicable, agree on the service details and charges with you.
3. Information Provided by Customers
You are responsible for providing accurate and sufficient information about:
• Your vehicle
• Pickup location
• Drop location
• Vehicle condition
• Accessibility of the vehicle
• Nature of the breakdown, accident, or towing requirement
• Any circumstances that may affect safe towing or vehicle access
Incorrect, incomplete, or misleading information may result in delays, changes in charges, inability to provide the requested service, or cancellation of the service.
4. Service Charges
Service charges may vary depending on factors such as:
• Pickup and drop locations
• Distance travelled
• Vehicle type and condition
• Type of towing assistance required
• Accessibility of the vehicle
• Road and traffic conditions
• Additional assistance required at the location
Where possible, the applicable charges will be communicated to the customer before the service is confirmed.
If circumstances at the service location differ materially from the information originally provided by the customer, any necessary change in charges will be communicated before additional work is undertaken where reasonably practicable.
5. Estimated Arrival and Service Times
Any estimated arrival time or service completion time communicated by us is an estimate only.
Actual timing may be affected by traffic, weather, road closures, distance, vehicle availability, breakdowns, accidents, accessibility, local restrictions, or other circumstances beyond our reasonable control.
We will make reasonable efforts to reach the customer and provide the requested service as promptly as practicable, but we cannot guarantee an exact arrival or completion time.
6. Vehicle Access and Customer Responsibility
The customer requesting towing should have the authority to request the movement or towing of the vehicle.
The customer is responsible for providing reasonable access to the vehicle and informing us of any known condition or circumstance that could affect safe towing.
Where necessary, the customer should remove valuables and personal belongings from the vehicle before towing. Access Crane Service is not responsible for personal belongings left inside a vehicle except where liability cannot legally be excluded.
7. Safe Towing and Service Limitations
We will take reasonable care while handling and towing vehicles.
In some circumstances, towing may not be possible or may need to be delayed if we reasonably determine that the location, vehicle condition, road conditions, access restrictions, or other circumstances make the requested operation unsafe or impracticable.
We may recommend a different towing method or other appropriate assistance where reasonably necessary.
8. Third-Party Assistance
Where appropriate, we may coordinate with a third-party towing operator, driver, garage, service provider, or other assistance provider in order to fulfil or support a customer's request.
Where a third party provides part or all of a service, additional terms or charges may apply and will be communicated where reasonably practicable.
9. Cancellations
If you wish to cancel a towing request, please contact us as soon as possible by phone or WhatsApp.
Depending on the circumstances, a reasonable charge may apply if a towing vehicle or service provider has already been dispatched, has travelled towards the pickup location, has reached the location, or costs have otherwise already been incurred.
Any applicable cancellation charge will depend on the circumstances of the particular service request.
10. Website Use
The information on cartowingindore.in is provided for general information and for requesting our services.
You agree not to misuse the website, interfere with its operation, submit false or fraudulent service requests, attempt unauthorized access, or use the website for unlawful purposes.
We may update, modify, suspend, or remove website content or functionality when reasonably necessary.
11. Website Information
We make reasonable efforts to keep information on our website accurate and current.
However, service availability, coverage, response times, and other operational information may change depending on circumstances.
Information displayed on the website should therefore not be interpreted as a guarantee that a particular service will always be immediately available.
12. Limitation of Liability
To the extent permitted by applicable law, Access Crane Service will not be responsible for losses arising from circumstances outside our reasonable control, inaccurate or incomplete information supplied by the customer, pre-existing vehicle damage or defects, or actions of third parties that are not reasonably within our control.
Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted under applicable law.
13. Privacy
Personal information provided through the website, phone, or WhatsApp is handled in accordance with our Privacy Policy.
Please refer to the Privacy Policy available on cartowingindore.in for information about how we collect, use, store, and protect personal information.
14. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices, or applicable requirements.
The updated version will be made available on this page with a revised "Last updated" date.
15. Governing Law
These Terms & Conditions are governed by the applicable laws of India.
Any dispute relating to our services or these Terms & Conditions will be subject to the applicable legal jurisdiction in accordance with Indian law.
16. Contact Us
If you have questions about these Terms & Conditions or need information about our towing services, contact us:
Business: Access Crane Service
Service area: Indore, Madhya Pradesh, India, and nearby areas
Phone: +91 90986 59597
WhatsApp: +91 90986 59597
Email: info@cartowingindore.in