Privacy Policy
Last updated: 31 August 2026
Access Crane Service ("we," "us," or "our") operates a 24/7 car towing and roadside assistance service in Indore, Madhya Pradesh, India, and nearby areas. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us by phone or WhatsApp, or request towing or roadside assistance.
1. Information We Collect
Information you provide through the towing request form
When you submit a towing request through our Hostinger website form, we collect:
• Customer name
• Mobile number
• Vehicle name
• Pickup location
• Drop location
• Any additional information you voluntarily include in your request
Please provide only the information needed to respond to your enquiry and arrange the requested service.
Information provided by phone or WhatsApp
If you call us or contact us through WhatsApp, we may receive and retain information such as:
• Your name and phone number
• The content of messages or call-related information
• Vehicle, pickup, drop-off, and roadside-assistance details that you provide
• Location information that you choose to share for arranging the service
WhatsApp is operated by Meta Platforms, Inc. and its related companies. WhatsApp processes information according to its own terms and privacy policy. We recommend reviewing WhatsApp's privacy information before using that service.
2. Cookies, Analytics, Advertising, Maps, and Other Services
At the time this Privacy Policy was last updated, our website does not use analytics services, advertising or remarketing tools, embedded map services, or other third-party tracking integrations.
The towing request form is provided through our Hostinger website. Phone calls and WhatsApp are our primary customer-contact methods.
If these services or any other third-party integrations are added in the future, we will review this Privacy Policy and update it where appropriate.
3. How We Use Information
We use the information we collect only for legitimate business purposes, including:
• Responding to towing and roadside-assistance enquiries
• Calling or messaging you about your request
• Confirming vehicle, pickup, and drop-off details
• Arranging and providing towing or roadside assistance
• Coordinating access to the vehicle or service location
• Keeping business and service records
• Preventing fraud, misuse, and security incidents
• Complying with applicable legal obligations
We use information submitted through the towing request form only to respond to towing enquiries and arrange the requested service, unless we are legally required to use or disclose it for another purpose.
4. Calls and WhatsApp Communications
Phone calls and WhatsApp are our primary customer-contact methods. When you contact us through either method, we may use your mobile number and conversation details to respond to your enquiry and arrange the requested service.
We may contact you by phone or WhatsApp regarding an active towing request, including to confirm your location, vehicle information, or service arrangements. You may ask us to stop non-essential communications at any time. Service-related communications may still be necessary to complete or clarify a request.
5. Sharing of Information
We may share personal information only when reasonably necessary to operate the towing service or comply with the law, including with:
• Drivers, operators, or service personnel assigned to respond to your request
• Hostinger, as the provider of the website and towing request form
• WhatsApp or telecommunications providers when you choose to contact us through those services
• Government authorities, courts, regulators, or law-enforcement agencies when legally required or reasonably necessary to protect rights and safety
We do not sell your personal information.
6. Data Retention
We keep personal information only for as long as reasonably necessary to respond to enquiries, provide services, maintain business and tax records, resolve disputes, prevent misuse, and comply with legal obligations.
When information is no longer required, we will take reasonable steps to delete it or make it anonymous, subject to technical, legal, and record-keeping requirements.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, phone network, messaging platform, or electronic transmission can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through the website, phone, or WhatsApp.
8. Your Choices and Rights
Depending on applicable law, you may have the right to:
• Ask what personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information that is no longer necessary, where legally permitted
• Withdraw consent where processing is based on consent
• Ask about how your information is being used or shared
• Raise a privacy concern or complaint
To make a request, contact us using the details in the Contact Us section. We may need to verify your identity before completing a request. Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.
9. Children's Privacy
Our website and services are intended for adults who arrange vehicle towing or roadside assistance. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.
11. Contact Us
If you have a question, privacy request, or complaint about this Privacy Policy or our handling of personal information, contact us:
Business: Access Crane Service
Service area: Indore, Madhya Pradesh, India, and nearby areas
Phone: +91 90986 59597
WhatsApp: +91 90986 59597
Email: info@cartowingindore.in